privacy policy
About Victorian Extension Design
Victorian Extension Design (VED) is a family owned company founded by Chris, Siegfried & Robert Laukart in 1986. We offer over 20 years of experience in designing and building period and contemporary extensions, renovations and new homes predominantly throughout Melbourne’s inner suburbs. We bring a wealth of expertise, experience and professionalism to building all forms of architectural styles.
Privacy Statement
VED and our related entities appreciate that privacy is very important.
The privacy of all those who use this website is of prime importance to us.
By using our website, you agree to the collection and use of your information as outlined in this policy, and to our Terms of Use.
The purpose of this statement is to let you know about our Privacy Policy in relation to collection, storage, use and/or disclosure of your personal information.
It lists what information is collected, how it is used, who it is used by, to whom it is disclosed and how to have incorrect information amended or deleted.
All personal information is kept strictly confidential. Except as otherwise provided in this privacy policy, we will not wilfully disclose any personal information regarding our users without first obtaining their approval, unless required to do so to satisfy a legal obligation.
This statement has been prepared in accordance with the Australian Privacy Amendment (Private Sector) Act 2000 ("APA 2000"). You can also obtain further information from the Privacy Commissioner’s web site, privacy.gov.au, or through direct contact.
We will comply with the National Privacy Principles provided under the Privacy Amendment (Private Sector) Act 2000 in relation to your personal information.
Changes to this privacy policy
We may amend this Privacy Policy from time to time by having the amended version available on our website at ved.com.au. We suggest that you visit our website regularly to keep up to date with any changes.
Purposes for collection of personal information
The purposes for collection of your personal information through your use of our website are to respond to your queries and to complete any dealings we have with you in relation to provision to you of information about our products and services. If you are an existing or potential customer, we may also inform you about our promotions and other products and services, which we think, may be of interest to you.
Collection of your personal information
We collect your personal information from you when you use our website as follows:
- When you register with us to receive information.
- When you request information from us by using the email links provided on our website.
- As a result of your use of our website.
- In other instances (such as through our enquiry from or a user response).
Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. It may include your name, your address, contact details, (email address, phone and fax numbers) user identification and other information collected by our cookies (described below). It may also include the information that you choose to provide us in the process of submitting questions and answers while interacting with us and corresponding with us via our website.
What are "cookies" and why do we use them?
A "cookie" is a file that is sent to your Internet browser by a Web Server and is stored on your computer. It contains data that websites use to identify you as a unique user.
This website does use cookies to store certain information on your computer. Our use of cookies allows us to enhance your use of our website, and allows certain features of the site, such as the calculator, to function properly. The cookies we set on your computer are designed only to be read by our website.
You should also be aware that other companies which advertise on, or are linked to from our website (including sites maintained by other companies related to us) may collect information from you if you click on their advertisements or access their sites. They may do this by using cookies.
Due to the way the Internet operates, we cannot control the collection of information by other people. Most Internet browsers are initially set up to accept cookies. However, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.
If at any time you would like your information, if any, to be removed from our system, please email us. If you have any questions or concerns about the way in which information is collected or used by others via our website, then you should contact that other person directly.
Storage, access, use & disclosure of your personal information
We may share general information about the use of our website with advertisers, sponsors, content providers and other third parties. However, we generally only disclose aggregate, anonymous information about our users and except where otherwise specifically required to do so, will not disclose any personally identifiable information to any third party without your approval. On occasions it may become necessary to release personal information, including if we are required to do so to satisfy a legal obligation.
For example, we may disclose the total number of "hits" our sites receive, or how often the average user visits our site, or which terms are most often entered in our site search engine.
Further, as a necessary adjunct to the proper operation of our website, our staff and technical contractors, who are subject to obligations of confidentiality to us, may gain access to personal information as part of their service.
We receive and reply to email from users on a regular basis. For record-keeping purposes we retain copies of most email sent to us. We do not anticipate that the information in the email we receive or send will be disclosed to any third party without the permission of the sender, either express or implied, unless required or necessary as specified in the previous paragraph.
Links to other sites
Our website may contain links to other sites that are not affiliated or associated with, or controlled by Victorian Extension Design. Please be aware that these other sites may be owned or developed by people over whom we have no control, and accordingly we are not responsible for their privacy practices. This Privacy Policy applies only to those parts of our website within our control.
We encourage you to familiarise yourself with the privacy policy of any other website you visit which collects personal information about you, and to use your discretion when providing such information.
Compliance with the National Privacy Principles
Victorian Extension Design shall comply with the National Privacy Principles ("the National Privacy Principles") provided under the APA 2000 in dealing with your personal information. The National Privacy Principles deals with the following matters and you can obtain a copy of the National Privacy Principles from the website of the Australian Government - Office of the Privacy Commissioner (privacy.gov.au) or we will provide you with a copy upon your request.
- Collection
- Use and disclosure
- Data quality
- Data security
- Openness
- Access and correction
- Identifiers
- Anonymity
- Transborder data flows
- Sensitive Information
Our commitment to protecting your privacy rights
Victorian Extension Design is strongly committed to protecting your privacy rights. Any information that is provided to us is only used for the purposes stated herein.
Our commitment to data quality
Victorian Extension Design will take all reasonable steps to ensure that your personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment.
Our commitment to data security
Victorian Extension Design will take all reasonable steps to protect your personal information we hold from misuse and loss and from unauthorised access, modification or disclosure.
After receiving your personally identifying information, we maintain reasonable physical, electronic, and procedural safeguards to protect it from unauthorized access, use, disclosure, loss, or destruction. We also require that third parties to which we disclose personally identifying information adhere to this policy and establish information security procedures.
Victorian Extension Design will take all reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for the purposes stated herein.
Access to your information
You can request access to your personal information that we hold by contacting our office as set out below. You may submit your request by e-mail. We will provide you with access to your personal information unless we are legally authorised to refuse your request. Your personal information will not be disclosed to you, nor details altered until your identity has been confirmed.
You have the right to update and/or alter your personal information at any time. If you wish to change your personal information that is out of date or inaccurate at any time please contact us. After notice from you, we will take reasonable steps to correct any of your personal information, which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable.
We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.
Should you have any issues in relation to us and your privacy rights over your personal information, you can raise this with our office and we will address your concerns promptly and advise you of your rights.
Contacting Us
If you would like any further information, or have any queries, problems or complaints relating to our Privacy Policy or our information handling practices in general, please contact us by e-mailing office@ved.com.au, contacting (03) 9889 6911 (telephone), by facsimile (03) 9889 6915 or writing to us 1214 Toorak Road Camberwell 3124 Victoria, Australia.
If at any time you believe that we have wrongfully disclosed your personal information or has breached this Privacy Policy, then you may lodge a complaint with us in one of the following ways:
By telephoning on (03) 9889 6911; or by writing to 1214 Toorak Road Camberwell 3124 Victoria, Australia.
If you are not satisfied with the response you receive from us you may contact the Federal Privacy Commissioner in one of the following ways:
By telephoning 1300 363 992; or by writing to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.
